Return and refunds policy

Thank you for shopping with us! We strive to provide high-quality products and a great shopping experience. However, we understand that sometimes things don’t work out. Please read our return policy carefully to ensure a smooth return process.

Return Eligibility:

– You may return unused and unopened products within 14 days of receiving your order.

– To qualify for a return, the product must be in its original packaging and in a resaleable condition.

Return Process:

1. Contact Us: Please email our customer service team at info@talonglam.com within 14 days of receiving your order to initiate a return. Include your order number and the reason for the return.

2. Return Shipping: The cost of return shipping will be the responsibility of the buyer. We recommend using a trackable shipping service to ensure both sides are able to check the whereabouts of the package.

3. Damaged Items: If you receive a damaged product, please contact our customer service team immediately with proof (such as photos of the damaged product and packaging). We will assess the damage and determine the appropriate resolution.

Refund Process:

– Once we receive your return and confirm its condition, we will process your refund to the original payment method within processing 5-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Non-Returnable Items:

– Please note that certain items are non-returnable for hygiene reasons, including but not limited to opened or used cosmetics. If any item is returned in an unsanitary condition, we reserve the right to refuse the return.

If you have any questions or need assistance regarding your return, feel free to reach out to our customer service team. We’re here to help!